Disabled Access: Gold, Silver + Bronze

Here's a handy guide to the level of disabled and deaf access and information you can expect from a Bronze, Silver or Gold certified venue, according to Attitude is Everything.

To see all the events we currently have listed taking place at certified venues, click here.

To read more about the changes we've made to our site to improve the information we offer customers, click here.


  • Access information available on website (in most cases this info is also on Ents24, in the 'Venues Info' section of a venue's page)
  • Venue contactable by phone, email to deal with accessibility enquiries
  • Free Personal Assistant ticket scheme in place
  • Policy described in access information
  • Dedicated accessible car parking or nearby Blue Badge parking highlighted
  • Accessible drop off points
  • Clear access information relating to various modes of transport and distances involved
  • Induction loop at one box office/wristband exchange location
  • A lowered window or accessible personalised service
  • Functional and appropriate accessible toilet provision
  • Level access from point of arrival to areas of performance and toilet(s)
  • Accessible directional and identification signage for general and access facilities
  • Viewing platform or area provided at all performance spaces where necessary
  • All merch/bar traders briefed on how to provide accessible service
  • Large print versions of menus or pricing lists available
  • Any emergency evacuation plan specifically references Deaf and disabled people
  • Front-line customer staff briefed on access facilities and policies
  • Core team member(s) received Disability Equality Training session including event-specific discussion
Other Commitments
  • Accessible and diverse recruitment policy in place for staff


Everything described under 'Bronze', plus:

  • Detailed access information, based on AiE guidance, displayed clearly on all associated websites
  • Adopt AiE policy on the varied evidence required for use of access facilities and personal assistant tickets
  • Induction loop at all box office/wristband exchange locations
  • Lowered window or accessible service at all locations
  • Fully accessible toilets that meets all areas of ‘Part M’ regulations
  • Level access to all bars, merchandise and food outlets where possible
  • Tactile signage on toilet doors
  • All viewing platforms are stewarded with an accreditation system in place according to AiE guidance
    and constructed according to AiE best practice guidance
  • All bar/merch traders to have a lowered section where possible
  • If lowered section is not possible provide an alternative serving policy
  • Plans in place to offer level access to any stage and dressing facilities
  • Any core space featuring spoken word to have hearing loop or infra-red system
  • Disability Awareness Training extended to frontline staff
  • Key partners have undertaken core staff Disability Equality Training
Other Commitments
  • Direct marketing to interest groups of any services offered
  • Engagement with assisted performance providers
  • System for collecting feedback from disabled customers
  • Engagement with local or national disability organisations
  • Adopt AiE’s Accessible Volunteering policy


Everything described under 'Silver', plus:

  • Venue website compatible with Screen Readers and ZoomText
  • Easy-read material produced
  • Photo route maps of relevant journeys / image based guides
  • Feasibility study of installing/hiring a ‘Changing Places’ facility
  • All signage follows guidance provided in the ‘Sign Design Guide’
  • Permanent level access solution for all stages
  • Accessible backstage dressing room provision
  • Any VIP and catering has level access and accessible facilities
  • If appropriate, able to provide assisted performance (BSL, Captioning, Audio Description) upon request
  • Key partners providing Disability Awareness Training to front-line staff.
  • Engagement with impairment specific disability training
  • Disability Awareness Training extended to frontline staff
  • Key partners have undertaken core staff Disability Equality Training
Other Commitments
  • Feedback from Deaf and disabled people feeding into to planning
  • Demonstrated case studies of people working on staff/volunteer teams
  • Promote accessibility in local/national/ disability-specific media.
  • Engage industry bodies, conferences and media on the subject of access.
  • Engage with venue or festival networks to engage others with the Charter
  • Engagement with ethos and objectives of Charter for a minimum of 3 years